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SharePoint says 'Forbidden'

Getting a "Forbidden" or "Access Denied" error when connecting to SharePoint usually means a permissions issue.

Common causes​

  1. App permissions not configured — The Moby app needs permission to access SharePoint
  2. Site permissions changed — Your access to the SharePoint site was modified
  3. Connection expired — The OAuth token needs to be refreshed
  4. Folder path changed — The synced folder was moved or renamed

Solutions​

Re-authenticate the connection​

  1. Edit the project
  2. Re-select the SharePoint site and Workspace folder
  3. Sign in with your work Microsoft account when prompted
  4. Save the project

Verify your SharePoint access​

Before troubleshooting Moby, verify you can access the folder directly:

  1. Open SharePoint in your browser
  2. Navigate to the folder you're trying to sync
  3. If you can't access it there, the issue is SharePoint permissions

Contact your admin​

Ask your administrator to verify:

  • The Moby app registration has correct permissions in Azure AD
  • Your user account has access to the SharePoint site
  • The folder hasn't been moved or deleted

For technical configuration details, see SharePoint integration.

Personal vs work account

Make sure you're signing in with the correct account. Your personal Microsoft account won't have access to corporate SharePoint.